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Damaged or Defective Items: KODAQ offers a 100% money-back guarantee or a replacement (based on your preference) only for items that arrive damaged or defective.
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Return Window: Any issues with damaged or defective items must be reported within 30 days of your purchase by contacting their support team at support@kodaq.store
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Change of Mind / Other Returns: we do not accept returns or provide refunds for reasons such as a change of mind, incorrect size selection, or general dissatisfaction after use.
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Restocking Fees & Shipping Costs: Approved returns are subject to a restocking fee deducted from the final refund amount. Additionally, the cost of return shipping is the customer's responsibility.
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Order Cancellations: Cancellation requests must be submitted within 30 minutes of placing the order due to fast processing times.
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Non-Refundable Situations: Refunds will not be issued if the package fails to arrive due to customer error (e.g., providing an incorrect shipping address), if the request is made after 30 days, or if items are sent back without prior authorization from customer support.